Celine glasses were completely scratched all over without original case despite them being brand new. Looked like they were kept in someone's handbag or stolen! Tag attached and no bag? Asked for a refund and was accused of just changing my mind, never mind the fact they were not brand new. She said she would offer a refund but didn't - I had to take it to PayPal myself for them to collect my refund. Moral of the story: always pay with PayPal as some people may leave you out of pocket!!