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Bad Buyer fails to communicate and then abuses Seller for leaving negative feedback

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5 months ago by elvenmyst

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In a nutshell, this buyer failed to communicate during a transaction and went on to blame me through the Carousell feedback platform. So, here's what happened. As you can see from the screenshots of the messages between myself and the buyer, when I messaged to confirm our meeting time the day before there was no reply. I waited several hours, still no reply. Even that morning, no reply. So what does a seller do when they are trying to factor in this non-responsive buyer into their day? I assumed the buyer is no longer interested and just never bothered to be courteous and let the seller know (it’s happened before). So then, about an hour after we meeting was meant to happen, rather than ignoring it as I’ve done before, I left negative feedback. And suddenly I get an immediate reply on Carousell from the buyer. The excuse for not communicating for over a day was no data, but then, they replied with data the second they got negative feedback? What about when they were supposedly waiting for me at the meeting place? Guess the buyer had no data either to message me and ask me where I was or if I was coming? Believable, right? I’m only bothering to put this up for others to see because the buyer begged for negative feedback to be removed, and only once I changed it to neutral, the buyer continued to progressively abuse me through the Carousell feedback platform to make herself blameless for her own mistakes. So now I figure, I'm not going to be pressured by this person to give them different feedback just because they'll threaten me with negative feedback for their own mistakes. So I've decided to explain the drama of what happened, and go with my initial gut feel of leaving negative feedback. After contacting Carousell admin, they agreed I was not at fault and cleared the feedback they left. A win for responsible sellers! I'm annoyed that I even have to explain that buyers need to communicate with sellers in order for a successful transaction to occur. Buyers are not always in the right. If you don't communicate then it inconveniences everyone. As a seller, I've often had to change my schedule just in the hope the buyer turns up or even chase a buyer who puts in offers and then goes quiet. Get it together, guys. Thanks for reading.

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