I sent the items in perfect condition its not my fault it came shattered i bubble wrapped it and everything. i also went out of my way and gave u a free eyeshadow palette worth $64😔i told her am willing to refund her even though it wasn't my fault they came shattered but won't be refunding her anymore. and no need to leave me a negative feedback for it. And i did not ignore her at all. Not fair at all.